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Home ::  Shipping & Returns

Shipping & Returns

21/06/2010

 

1. International shipping is handled by Air INTERNATIONAL EMS Express Company, within about two week time delivery usually.
2. All orders will be insured for the full purchase amount, and can be tracked at the EMS website.
3. All international shipments are shipped via EMS express mainly in retailing, while for wholesaling. That is why you can enjoy free shipping and great discount offering here off retailing. Save more money now enjoying real brand new quality.
4. We are a professional online dealer and cooperate with EMS expressing long-term, shipping order and delivering right to your door. Please make sure you are at home when the packages will be arrived.
5. The Pictures are only for reference, please see the material object for detailed information. And all the packages will be mailed inside another box!


Return policy

1.We are committed to your complete satisfaction. Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. All items send back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
2.All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 20% restocking fee. Shipping and handling charges are non-refundable.
3.We do not cover the shipping cost of returns or exchanges of right order package(both to and back), you will be responsible for the shipping and handling costs.
4.If we delivered the right model and right size, you will cost all shipping fee, both back and to. On the contrary,if we delivered the wrong model or wrong size, we will cost all shipping fee, both back and to.
5.Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
6.All returned merchandise should be sent to the shipping address we email you after you get our feedback here!


Exchanges

1.We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items and tell us the other style you want to exchange, but please control the price closed to the boots, allow more than 5.0 dollars of payment.
2.You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
3.We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.


Order Cancellation

Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Friendly Notice: If you did not receive your 10-digit tracking number within 5 days after placing your order, your e-mail server may have seen it as spam. In this case, please Contact Us for assistance in orders' tracking.

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